Thank you for shopping with us. By placing an order on our website, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and US public holidays).
Orders placed on weekends or holidays will be processed on the next working day.
We ship our mobility scooters directly from China to your US address.
2. Shipping Coverage & Service Area
We currently ship to the Continental United States only.
We DO NOT ship to:
- Alaska, Hawaii, Puerto Rico, Guam and other US territories
- PO Boxes, APO / FPO military addresses
3. Shipping Method & Estimated Delivery Time
All orders are shipped via cross‑border freight carriers.
Standard shipping estimated delivery: 18–30 business days after order processing is completed.
Delivery time is only an estimate, not guaranteed. Delays may happen due to customs inspection, weather, carrier backlog, peak season or remote zip codes.
4. Shipping Cost
Shipping fees are automatically calculated at checkout based on product weight, dimensions and delivery address.
5. Customs, Duties & Import Taxes
Shipments are imported from China into the United States. Import duties and taxes may apply.
Customer is responsible for any customs duties, import taxes or brokerage fees charged upon arrival. These fees are not included in your product or shipping price.
If you choose DDP pre‑paid tax at checkout, all duties and taxes will be collected during checkout and no extra fees will be required at delivery.
6. Order Tracking
Once goods depart our China warehouse, we will send you a shipping confirmation email with tracking number.
Tracking information may take 24–48 hours to update after shipment.
7. Shipping Address Modification
Address changes are only allowed before the package leaves China warehouse.
Once shipment departs, address modification is no longer available.
Please double‑check your shipping address at checkout. We are not liable for undeliverable or wrong addresses provided by customers.
8. Undeliverable & Returned Packages
If the package is returned due to wrong address, missed delivery or recipient refusal:
The buyer shall bear all international return freight, customs cost and re‑shipping fees if you want the item resent.
Important note: International return from USA back US warehouse, we will Deduct 20% of the fee for product re-listing.
9. Damaged / Lost Package
Please contact our support within 48 hours after delivery if you receive damaged, defective or missing items.
For lost packages in transit, we will file a claim with freight carrier. Refund or reshipment will follow carrier’s investigation result.
10. Large Heavy Item Notice (Mobility Scooter)
This is a large, heavy freight item. Delivery is curbside delivery only.
The carrier will NOT provide:
- Indoor delivery
- Stairs / upstairs delivery
- Product assembly service
Customer needs to prepare manpower to unload and receive the package.
11. Policy Update
We reserve the right to update this shipping policy without prior notice. New terms take effect once published on the website.
12. Contact Us
Email: support@amblebot.com