AMBLEBOT™ Shipping Policy
Last updated: 8 October 2026
This policy explains how and where we ship, how long delivery takes, and what to do if something goes wrong in transit. It applies to orders placed on amblebot.com.
1. Ordering and Order Processing
We accept orders 24 hours a day, 7 days a week. Orders are processed in the order they are received, on business days.
Handling time. Allow 1–3 business days after your order is confirmed for it to be picked, packed and handed to the carrier. Handling time is separate from transit time, and both apply to your delivery estimate.
Cancelling or changing an order. Write to support@amblebot.com as soon as possible. We can cancel or change an order only before it is dispatched. Once a parcel has left our warehouse, our Returns & Refunds Policy applies.
2. Where We Ship
We currently ship only within the 48 contiguous United States.
We do not ship to:
- Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or any other U.S. territory or outlying area;
- P.O. boxes;
- APO or FPO military addresses;
- Any address outside the United States, including Canada, Mexico and any other country.
These destinations need separate carrier arrangements and, for addresses outside the United States, separate regulatory approvals that we cannot currently support. If you are outside the 48 contiguous states, please contact support@amblebot.com before ordering.
3. Delivery Method and Transit Time
Orders are dispatched from our U.S. warehouse and delivered by FedEx Ground, or an equivalent ground service, to the curb, driveway or front door of the delivery address.
Estimated transit time: 3–7 business days after dispatch, depending on delivery location and stock availability. Remote or low-density addresses may take longer.
Ground service only. Every shipment travels by ground. Each product contains an installed lithium-ion battery, which is regulated as dangerous goods for transport. For that reason we cannot offer expedited, express or air shipping, and we cannot move an order to a faster service. This is a carrier requirement, not a limit we have chosen.
4. Shipping Cost
Free standard ground shipping within the 48 contiguous United States.
If a shipping charge applies to your order, you will see the full shipping cost at checkout before you pay. We do not add handling or surcharge fees after checkout.
Any applicable sales tax is calculated at checkout.
5. Lithium-Ion Batteries in Your Shipment
Each product ships with its lithium-ion battery installed. Batteries contained in equipment are regulated as dangerous goods under UN 3481, and ground carriers accept them only under specific packaging, labelling and documentation rules.
What this means for you:
- Your shipment travels by ground only;
- The parcel may carry a lithium battery handling label or a Class 9 hazard label;
- Transit can be slower than for ordinary parcels, because dangerous goods move through dedicated carrier channels, and tracking may show little movement for a day or two.
Please do not refuse the parcel because of those labels. They are required, and they do not mean anything is wrong with your order.
6. Large and Heavy Items
Our products are large, heavy freight items. Please plan for the following.
Delivery is to the curb, driveway or front door. It does not include carrying the parcel inside your home, up or down stairs, or into a unit above ground level. Please arrange help to move the parcel indoors.
We need a valid telephone number. Ground carriers require one for large items, and may call ahead to arrange a delivery window. If the carrier cannot reach anyone, delivery may not be completed and the parcel may be returned to us.
Someone should be present to receive the delivery. If the carrier cannot complete delivery after its usual attempts, the parcel will be returned to our warehouse.
Set-up. Any set-up steps are described in the user manual supplied with the product. Please follow that manual. If you are unsure about any step, contact us before attempting anything it does not describe — our Limited Warranty does not cover damage caused by installation that does not follow the manual.
7. Tracking
When your order is dispatched, we will email you a tracking number. Tracking can take up to 24 hours to appear in the carrier's system.
8. Address Accuracy and Failed Deliveries
You are responsible for giving us a complete and accurate delivery address, and a telephone number we can reach you on. Please check both at checkout.
If a parcel comes back to us because the address was wrong, incomplete or undeliverable; because no one was available to receive it and the carrier exhausted its delivery attempts; or because the parcel was refused, we will contact you. Re-sending the parcel, or refunding it, is handled under our Returns & Refunds Policy, and the original shipping cost and any re-shipment cost may be deducted. We will tell you the amount before we act.
9. Damaged, Lost or Missing
Please inspect the parcel before you sign for it wherever you can, and keep the packaging until you are satisfied with the order.
Visible damage to the outer carton. Note it on the carrier's delivery receipt, and photograph the carton and the contents before unpacking further. Then contact us within 7 calendar days of delivery. Noting the damage on the delivery receipt is what makes a carrier claim possible, and it is the fastest route to resolving your issue.
Concealed damage or missing items. If you find damage that was not visible at delivery, or something is missing from the parcel, contact us within 7 calendar days of delivery, with photographs.
Arrives not working. If the product arrives defective or does not work, contact us within 30 calendar days of delivery. This is dealt with under our Limited Warranty.
Nothing in this section limits any right you have under applicable consumer law.
10. Delays
Ground transit times are estimates, not guarantees. Delays can follow severe weather, carrier network disruption, peak-season volume, or events outside our control. We are not liable for indirect or consequential loss arising from a delay, including lost time, lost income, or the cost of a substitute product. Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.
11. Contact Us
Email: support@amblebot.com
Live chat: on our website, Monday to Friday, 09:00–18:00 (GMT+8)
We aim to reply within 1 business day.
12. Changes to This Policy
We may update this policy from time to time. The version published on this page when you place your order governs that order.
Seller: ELIM LIVING WATER CULTURE CO. LIMITED
BUSINESS ADDRESS: Flat/Rm 1002B, 10/F, Causeway Bay Commercial Bldg, 3 Sugar Street, Causeway Bay, Hong Kong
BR No. 69518244
Certificate of Incorporation No.:2710429