AMBLEBOT™ — Returns & Refunds Policy Last updated: 2026-10-06 At Amblebot™,
our goal is to make sure you love your purchase. If you are unsatisfied with your order, you may return your product within 30 days after delivery, in accordance with the terms below. This Returns & Refunds Policy forms part of, and should be read together with, our Terms of Service and Shipping Policy. Where there is any conflict regarding returns and refunds, this policy prevails. Nothing in this policy limits any right you may have under applicable consumer protection law.
1. Inspection at Delivery Please examine your product as soon as it arrives. If the package or product arrives damaged, decline acceptance of the shipment if possible, and contact us immediately. If you receive the wrong item, or the item is defective, contact us within 7 calendar days of delivery with your order number and photos or a short video showing the issue. We will arrange a replacement part, a replacement unit, or a full refund — at your choice — subject to availability. For large freight items such as mobility scooters and electric wheelchairs, if the outer packaging is visibly damaged at delivery, we recommend noting the damage on the carrier's delivery receipt and contacting us the same day.
2. Return Window You may request a return within 30 calendar days from the date you receive your item, provided the item meets the eligibility conditions in Section 3. For customers in the European Union and the United Kingdom: where local law grants you a longer or stronger right than this policy, local law prevails.
3. Return Eligibility To be eligible for a return, the item must be: Unused and in its original condition, with all original tags, accessories, manuals and packaging intact Free from signs of use, including scratches, wear marks, dirt, or damage caused after delivery Accompanied by proof of purchase (order confirmation or receipt) The following are not eligible for return: Items damaged by misuse, unauthorized modification, water immersion, or use contrary to the user manual Items with removed or altered serial numbers Promotional items, free gifts, and gift cards Items returned without prior authorisation
4. Order Cancellation You may cancel your order for a full refund at any time before it is dispatched. To cancel, email support@amblebot.com with your order number. Once the order has left our warehouse, it can no longer be cancelled — please refer to the Returns process in Section 5 instead. Orders that we are unable to fulfil due to stock shortage will be cancelled and refunded in full.
5. Return Workflow Step 1 — Request a Return Authorisation (RA)
Email support@amblebot.com or use the live chat on our website. Please provide your order number, the email address used at checkout, and a brief description (with photos if relevant). We will respond within 1 business day. Step 2 — Ship the Item Back
Once your RA is approved, you have 14 calendar days to send the product back to the address we provide. Please pack the item securely to prevent damage in transit. Do not ship anything back before receiving authorisation — unauthorised returns cannot be accepted or refunded. Step 3 — Inspection and Fee Assessment
When we receive your returned package, our team will inspect the unit within 3 business days.
6. Return Shipping Costs If the return is due to a quality issue, damage in transit, or an item we shipped incorrectly, we will bear the return shipping cost and arrange collection or provide a prepaid label where service is available. For all other returns, the buyer is responsible for return shipping costs and any applicable customs or brokerage charges. Please note: mobility scooters and electric wheelchairs are large, heavy freight items, and return shipping costs may be substantial. We recommend contacting us before initiating a return so we can advise you on the most economical option.
7. Restocking Fee Where a return is not due to a quality issue, a restocking fee may apply, based on the condition of the returned item: Condition of returned item Restocking fee
Unopened, original packaging fully intact No fee (0%)
Opened but unused, all parts and packaging complete 10%
Used, minor signs of wear, complete 15% (maximum)
No restocking fee applies where the return is due to a defect, damage in transit, or an item we shipped incorrectly. If the item is returned in a condition that makes resale impossible, we may decline the refund. In that case we will contact you first and offer to ship the item back to you at your cost.
8. Refunds Once your return is approved, we will process your refund to the original payment method within 5 business days. Your bank or card issuer may take a further 5–10 business days to post the refund to your statement. Refunds are issued in the original transaction currency. Any difference caused by exchange-rate fluctuation, or by fees charged by your bank or card issuer, is outside our control. Original shipping fees are refunded only where the return is due to a quality issue, transit damage, or our shipping error. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@amblebot.com.
9. Exchanges The fastest way to get a different item is to return the original item under this policy and place a separate order. Direct exchanges are not offered, as this avoids delaying your replacement.
10. Lithium Battery Returns For products equipped with a lithium battery, please switch the battery power off and secure the battery inside its original packaging before return shipment, in line with carrier requirements for lithium battery transport. Carriers may refuse parcels containing improperly declared or improperly packed lithium batteries. Returns that cannot be shipped due to incorrect battery packaging may be delayed or declined.
11. EU / UK 14-Day Right of Withdrawal Notwithstanding the 30-day policy above, if your order is shipped to the EU or the UK you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. You must notify us of your decision within 14 days of receiving the item, and send the item back within 14 days of that notification. The item must be unused and in its original packaging with tags intact. Unless the return is due to a quality issue, you are responsible for the return shipping cost.
12. Chargebacks and Disputes We ask that you contact us at support@amblebot.com before filing a chargeback with your bank or card issuer. Most issues can be resolved faster through direct contact. Where a dispute is raised, we will provide carrier records, delivery confirmation, and inspection documentation as required.
13. Policy Updates We may update this policy from time to time. The current version is always published on this page, with the "Last updated" date shown above. The policy in effect at the time of your purchase governs that purchase.
14. Contact Us
AMBLEBOT is a brand operated by ELIM LIVING WATER CULTURE CO. LIMITED
Business Registration No.: 69518244
Address: Flat/Rm 1002B, 10/F, Causeway Bay Commercial Building, 3 Sugar Street, Causeway Bay, Hong Kong
Email: support@amblebot.com
Live Chat: available on-site, Monday–Friday 09:00–18:00 (GMT+8)