Refund policy
Returns & Refunds Policy：
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, our item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at support@amblebot.com. Please note that returns must be sent to the address we provide — contact us first and we will give you the correct return address.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: If the return is not due to a product quality issue, the buyer is responsible for the return shipping costs.
If you have any questions about returns, you can contact us at any time at support@amblebot.com.
Damages and Issues：
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items：
Damage caused by misuse: We do not accept returns or exchanges for products that cannot be used normally due to man-made damage. Products may be used in different ways, and some buyers may overlook the instructions and product description even when they are clearly stated. In such cases, please contact us first. If a buyer uses a product incorrectly without contacting us for guidance, and the product is damaged as a result, the seller does not support returns or exchanges. If you have any questions, please contact us.
Promotional items and gift cards: We are sorry, but we do not accept returns of promotional products or gift cards.
Exchanges：
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Right of Withdrawal：
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. You must notify us of your decision to withdraw within 14 days of receiving the item, and send the item back within 14 days of that notification. The item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Unless the return is due to a product quality issue, the buyer is responsible for the return shipping costs.
Refunds：
We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@amblebot.com.